11. Dispute Resolution

11.1 If the Customer has any complaint he or she should contact WAC Tackle Ltd on telephone number 01952 586786. WAC Tackle Ltd agrees to respond promptly to any complaint in a fair and equitable manner.

11.2 WAC Tackle Ltd and the Customer shall use their best efforts to negotiate in good faith and settle amicably any dispute that may arise out of the supply of Products or these Conditions.

11.3 If the parties cannot settle any such dispute within 21 days it shall be determined by an independent third party jointly nominated by the parties ("the third party"). If the parties shall fail to nominate a Third Party within a further 7 days then the Third Party shall be nominated at the request of either party. The consumer is not compelled to take part in these proceedings.

11.4 The Third Party shall act as an expert and not as an arbitrator whose decision (including as to costs) shall be final and binding upon the parties.